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I can’t access my account. How do I get help?

If you’re having trouble accessing your account, feel free to reach out to our technical support team at [email protected]

What type of withdrawal / deposit options do you offer?

Depositing money is easy and hassle-free with us. When you set your account up, a bank account of your choice will be linked to the account. At any time, you'll be able to log on, and deposit funds to be traded at your leisure. Similarly, you're welcome to withdraw any or all of the money in your account at any time. Besides, it's your money! Simply select the withdrawal account option, and the money in your account will be deposited into the bank account you have connected to your account in 5 to 10 days.

I’ve never invested before. How do I know this is right for me?

Whether it's for retirement, to have a financial nest egg for the near future, or to explore the fascinating and dynamic world of investing, everyone can find something enjoyable from starting an account today. 

I already invest in another company. Why would I open a new account?

As a seasoned trader, you know the risk that comes with trading. Even the most experienced traders take care to mitigate their risk, and trading on different platforms and with different companies is an easy way to do this. Besides, you may even find that you like working with a specific company more than another!

Will I lose money?

Investing in any market bears the inherent risk of loss. All traders need to understand that, and while we always work with you to ensure that this risk is low, there is never any guarantee that you will never encounter a loss. At the same time, great risk is the only way to realize a great reward.

Why should I trade with you?

Deciding to invest with any company is never a simple choice to make. There’s a long list of things to consider when choosing your investment partner. We firmly believe that when you decide to partner with us, you're selecting a partner that is invested in your accomplishment as much as you are. Your success is our success. 

I started an account, now what do I do?

Congratulations, and welcome to the world of trading! To get started, you'll add funds to your account from a bank account of your choice. Once your funds are added and active, you're free to trade away. If you need any help getting started or choosing where to place your first trade, feel free to talk with any of our account experts. They'll be happy to get you on the right path right away.

What financial products does CoinsBanking offer?

We currently offer trading in the form of Forex pairs, commodities, stocks, indices as well as cryptocurrencies. To learn more about these products and how they work in the market, see our Products page

How do I start an investment account?

It’s easy! Start here, and we can help you create a profile, determine your strategy and priorities, and begin investing right away!